These terms set out the rules that apply when you open an account and access content on bonanja138 — covering what you can do, what we maintain, and how account access is governed depending on local law and eligible regions in Indonesia. Read through each section before you proceed; continuing to use the platform means you have acknowledged the terms shown here.
Applies to all account holders
Local law and eligible regions
GoPay, ShopeePay, LinkAja transactions covered
Account access rules stated clearly
KETENTUAN KEBIJAKAN
How These Terms Apply to Your Account
These terms form the agreement between you and bonanja138 for any use of the platform, including account registration, wallet activity, and access to game content from studios including Pragmatic Play, Spadegaming, Habanero, PlayStar, and Microgaming. Your use of the platform is conditional on your acknowledgement of these terms in full. Access to the platform is subject to local law and is available only where local law and eligible regions permit. If access is restricted in your jurisdiction, these terms do not create any right of access or entitlement on your part. We do not represent that content or transactions are lawful in every region. For wallet activity — including transactions via GoPay, ShopeePay, and LinkAja — the transaction records visible in your account dashboard reflect the actual amounts processed. We do not alter those records after a transaction is completed. Any dispute about a wallet amount should be raised through the support route detailed in the support section of this page. These terms may be updated. The current version is always shown when you are logged in. Continuing to use the platform after an update is posted constitutes your acknowledgement of the revised terms. We encourage you to check this page after login when you notice the terms-update indicator in your account dashboard.
GoPay
GoPay transactions are processed through your linked wallet. The record shown in your account dashboard is the authoritative source for completed amounts.
ShopeePay
ShopeePay activity is subject to these terms and to ShopeePay's own wallet conditions. Disputes about wallet amounts are handled through our support channel.
LinkAja
LinkAja transfers are logged at the time of processing. If the dashboard shows a discrepancy, raise it with our support team; we will review the transaction record directly.
RUANG LINGKUP KETENTUAN
What Falls Inside and Outside These Terms
These terms cover your account, the content you access on bonanja138, and the wallet transactions you initiate. They do not govern third-party payment processors or the internal policies of wallet providers. Understanding the boundary of these terms helps you know exactly where to direct a question.
Account Access
Opening, maintaining, and closing your bonanja138 account falls fully within these terms. Login credentials, account verification steps, and account-level restrictions are all governed here.
Wallet Transactions
Transactions you initiate through GoPay, ShopeePay, or LinkAja are covered by these terms on our side. The wallet provider's own conditions apply separately on their side.
Site Content
Game titles from Pragmatic Play, Spadegaming, Habanero, PlayStar, and Microgaming are accessible through your account subject to these terms and to regional availability under local law.
Third-Party Services
External payment processors, wallet providers, and any linked third-party service operate under their own terms. bonanja138 does not accept responsibility for those providers' policies or decisions.
HAK DAN TINDAKAN AKUN
What You Can Do Under These Terms
Under these terms, you have several practical options available at any time through your account or our support channel. You can review your transaction history directly in the account dashboard after login — every wallet entry from GoPay, ShopeePay, or LinkAja is recorded there with its date and processed amount. If any record appears incorrect, you can raise a correction request through the support channel described on this page. Account details such as your registered contact information can be updated through the account settings section visible after login. Follow the fields and verification steps shown in your account; the process depends on which detail you are changing. We keep your submitted correction on record and respond through the same channel you used to raise it. If you have a question about how a specific clause in these terms applies to your account, you can send a written enquiry to our support team. We aim to address policy questions directly rather than with a generic reply.
Review Transaction Records
Your full wallet history — including GoPay, ShopeePay, and LinkAja entries — is visible in the account dashboard after login. Each entry shows the date and processed amount.
Correct Account Details
Head to account settings after login to update registered contact information. Follow the verification fields shown there; changes take effect once the steps are completed.
Raise a Policy Question
Send a written question about any specific clause to our support team. Include your account reference so we can respond with detail relevant to your situation.
Request Support on a Dispute
If a wallet transaction does not match your expectation, submit the transaction date and amount through our support channel. We review the account-side record and reply directly.
HUBUNGI DUKUNGAN KAMI
How to Reach Us About These Terms
For questions specifically about these terms — including account access rules, wallet transaction records, or how a clause applies to your situation — use any of the contact routes below. Policy questions receive a direct response, not an automated redirect.
Live Chat Support
Open the live chat window from any page after login. For policy or account-terms questions, describe the specific clause or situation and include your account reference so the team can respond accurately.
Email Contact
Send a written enquiry to our support email address shown in the account help section. Email is the appropriate route for formal policy questions or written records of a dispute.
Account Help Section
The account help section, accessible after login, lists the current support routes and any status notices. Check there first to confirm the fastest route for your type of question.
PENGELOLAAN DATA DAN AKUN
How We Handle Your Account and Data Under These Terms
These terms include commitments about how account data, cookies, and session records are handled on bonanja138. We collect information to operate login, wallet transactions, and content access — not for purposes outside the platform. Cookies used on the site are limited to session and preference functions; you can review cookie settings through your browser at any time.
Data Retention
Account records including transaction history are retained for the period required under applicable law and for dispute resolution. The current retention period applicable to your account is described in the full policy available after login.
Account Security
Access to your account is protected by the login credentials you set. We do not share login access with third parties. If you suspect unauthorised access, change your credentials immediately and contact support through the live chat or email route.
Cookie Handling
Cookies on bonanja138 support session continuity and language or display preferences. They do not track activity on other sites. Adjust or clear cookies through your browser settings; this does not affect your account records.
Requesting Changes
To request a correction to stored account data or to ask about how your information is used, contact our support team in writing with your account reference. We process data-related requests in line with applicable local law.
PERTANYAAN UMUM KETENTUAN
Frequently Asked Questions About These Terms
The questions below cover what account holders most often ask about these terms — from how updates work to where transaction records are kept and how to raise a dispute.
When these terms are updated, how will I know?
An indicator appears in your account dashboard the next time you log in after an update is posted. The revised terms are shown in full on this page. Continuing to use the platform after that point means you have acknowledged the updated version.
Do these terms cover my GoPay and ShopeePay transactions?
Yes — wallet activity you initiate through GoPay, ShopeePay, or LinkAja is covered by these terms on the bonanja138 side. Each wallet provider also has its own separate terms that apply to their service; we are not responsible for those.
What should I do if a transaction in my dashboard looks incorrect?
Note the transaction date and amount shown in your account dashboard, then contact support via live chat or email. Include your account reference and the transaction detail so the team can review the record and respond with a direct answer.
Can I access the platform from anywhere in Indonesia?
Access depends on local law and is available only where local law and eligible regions permit. We do not represent that content or transactions are lawful in every region. Check the access notice in your account if you are unsure whether your location is eligible.
How do I update the contact information on my account?
Go to account settings after login and follow the fields and verification steps shown there for the detail you want to change. If the steps shown do not resolve your situation, contact support by email with your account reference.
Who do I contact if I have a question about a specific clause in the terms?
Send a written question to our support team via the email route shown in the account help section. Include your account reference and quote the clause you are asking about. We respond with a direct answer, not a generic reply.
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